Cancellation & No-Show Policy

As in any business that works out of an appointment book, our daily schedule depends upon appointments being kept.
Each day we have a fixed number of of spaces available for grooming & we always look forward to to seeing all of your smiling faces & wagging tails! Because of this fixed number, we do have a stand-by list of friends waiting to be groomed.

If you find that you won’t be able to keep your scheduled appointment, please try to give us at least 24 hours notice so that we can call our stand-by guys. If you cancel the morning of your appointment, chances are we won’t be able to contact them in time. Of course, we understand that unexpected things can happen; just call us as soon as you can.

No-shows are very disappointing to us - that’s when someone doesn’t show up for their appointment, doesn’t contact us & we can’t get in touch with them. What happened? Even though we make reminder calls the day before, we always give folks the benefit of the doubt & think perhaps they forgot or didn’t get our message.

However, if you no-show 3 times, we have to ask that you pay in advance for your next scheduled grooming. So be sure to call to cancel or reschedule! Thanks!